Upload a support bundle manually

Upload a support bundle manually when you downloaded the bundle for review or cannot transfer it directly from the Delphix product.

Before you begin

• Generate and download the complete support bundle.
• Have the support case number available.
• Use the original generated archive unless Delphix Support instructs you to provide a modified file.
• If the web upload workflow is unavailable, contact Delphix Support for SFTP credentials. The SFTP connection uses port 9022.

Procedure

1. Open Delphix upload.
2. Enter the support case number.
3. Choose the support bundle file.
4. Start the upload.
5. Confirm that the upload completes successfully in the upload confirmation screen.
6. Update the support case with the upload status.

Result

Delphix Support can access the uploaded support bundle for diagnostic purposes. After upload, a redaction job removes passwords and other sensitive information before authorized Delphix personnel access the bundle.

Next steps

Respond to requests from Delphix Support about the uploaded bundle.