Support bundle upload and access

You can transfer a support bundle directly to Delphix Support over HTTPS, or download the bundle and upload it manually. Use the method supported by your product and deployment type.

Transfer methods

• Direct transfer uses an outbound-only HTTPS connection and can use configured proxy settings.
• Manual upload uses Delphix upload. Do not attach a downloaded bundle directly to a support case.
• If web upload is unavailable, contact Delphix Support for SFTP credentials. The SFTP connection uses port 9022.

For step-by-step instructions, see Transfer a support bundle directly to Delphix Support or Upload a support bundle manually.

Processing and access

After upload, a redaction job removes passwords and other sensitive information. After redaction, authorized Delphix personnel can access the bundle for troubleshooting and log analysis.