Transfer a support bundle directly when the deployment can connect to Delphix Support and your organization permits direct outbound transfer. Direct transfer sends the bundle without requiring you to download it first.

Before you begin

  • Confirm that outbound HTTPS access is allowed from the Delphix product.
  • Confirm whether your environment requires proxy settings and configure the proxy if required.
  • Confirm that your organization permits direct transfer of support diagnostic information.
  • Have the support case number available if the workflow requests it.

Procedure

  1. Open the support bundle or support log generation workflow for your product.
  2. Choose the direct transfer option.
  3. If requested, enter the support case information.
  4. Start the transfer.
  5. Confirm that the transfer completes successfully.

Result

The Delphix product transfers the support bundle to Delphix Support over an outbound-only HTTPS connection.

Next steps

Update the support case with information requested by Delphix Support.

Last updated
Oct 5, 2026