A support bundle, also called a Support Log bundle, is a diagnostic package that Delphix Support uses to investigate product issues. You can generate a support bundle from a Delphix user interface, such as Data Control Tower, or through a command-line interface.
You can download a support bundle and upload it manually, or transfer it directly from the product to Delphix Support over HTTPS.
Support bundle contents vary by product, deployment type, product version, and selected options. A bundle can include logs, configuration information, diagnostics, monitoring information, analytics data, performance diagnostics, and system metadata.
Customer-specific data is redacted or obfuscated where possible. Passwords and personal data are encrypted or omitted.
This section includes a DCT-specific procedure for generating support bundles and logs, along with product-neutral procedures for handling a generated bundle. For other Delphix products, use the product-specific generation procedure because the generation steps differ.
Other product procedures
- Continuous Data: Create support logs. The Support Bundle dialog supports downloading or transferring support logs and including analytics data.
- Continuous Compliance: API call for generating a support bundle. The API starts an asynchronous generation task and provides a file-download reference after the task succeeds.
- Hyperscale Compliance: How to generate a support bundle. Use the APIs described in the topic; the shell-script generation method is end-of-life.
Related topics
Generate DCT support bundles and logs
Upload a support bundle manually
Transfer a support bundle directly to Delphix Support
Include analytics data in a support bundle
Support bundle privacy and data protection