Generate a Data Control Tower (DCT) support bundle or support logs when Delphix Support requests diagnostic information to investigate a product issue. The bundle collects logs, configuration information, diagnostics, and related metadata for analysis.

Before you begin

  • Confirm that Delphix Support requested a support bundle and have the support case number available.
  • For a Kubernetes deployment, install Bash and confirm that you can run kubectl commands against the DCT pods.
  • For a Docker deployment, confirm that you have permission to run docker commands.
  • If Delphix Support requests analytics or performance diagnostics, plan to include analytics data.

Generate a support bundle from a Kubernetes or Docker deployment

  1. Download the support bundle that contains the support-tools tar file from the DCT downloads site.
  2. Extract the downloaded tar file and locate support-bundle/collect_bundle.sh.
  3. Transfer collect_bundle.sh to a machine that can run the required commands against the DCT deployment.
  4. Run the script. The script assumes a Kubernetes deployment and uses the dct-services namespace by default. If the deployment uses a different namespace, pass it with the -n option. For example: ./collect_bundle.sh -n <custom_namespace>.
  5. Find the generated dct-support-<timestamp>.tar.gz file in the current directory.

Generate support logs from a DCT Appliance (OVA) deployment

Generate support logs from the System Setup UI by following the steps in Creating support logs. Enter the support case number when the workflow requests it.

Result

The deployment creates a support bundle named dct-support-<timestamp>.tar.gz for Kubernetes or Docker deployments, or support logs for a DCT Appliance (OVA) deployment.

Next steps

Last updated
Oct 5, 2026